AI Assistants for Call Centers

Written By Erick McKesson

Exciting Developments in Healthcare Call Centers! 🌐💼

We are thrilled to to play a role in the transformative impact of AI Assistants on healthcare call centers. 🚀 Artificial intelligence and knowledge management solutions are having a major impact on patient experience.

🤖 AI Assistants are enhancing efficiency: From streamlining appointment scheduling to providing quick access to medical and payer information to improving adherence to workflows and procedures, AI-powered assistants are boosting the efficiency of healthcare call centers. This means faster response times, shorter call times, increased appointment slot utilization, and decreased costs.

📈 Optimizing Workflows: Healthcare call center teams are experiencing smoother workflows as AI assistants simplify access to critical data points, allowing human agents to focus on complex queries and personalized patient interactions. This not only increases productivity but also contributes to a more satisfying work environment.

🩺 Provider Matching: With an AI Assistant like @Rotera’s #Alyks #Sidekick, call center staff can leverage dozens of provider and patient preference items to match patients to the best provider for their specific need. Language spoken, insurance accepted, patient proximity, types of new patients accepted, days certain procedures are performed, on call schedules, provider outages, temporary alerts and clinic instructions, and so many more items drive how a provider is matched to a patient, and AI Assistants allow the process to take seconds instead of minutes.

🚀 Embracing Innovation: As we continue to embrace innovation in healthcare, AI assistants pave the way for future advancements. Their ability to learn and adapt ensures that call centers stay at the forefront of technology, delivering the best possible service to patients.

🔒 Ensuring Data Security: With robust security measures in place, AI assistants are designed to prioritize patient data privacy. These technologies adhere to strict compliance standards, ensuring that sensitive information is handled with the utmost care and protection.

Exciting times ahead for healthcare call centers as AI assistants redefine patient access. We couldn’t be more excited to be at the forefront of this innovation. 👏 #HealthcareInnovation #AIAssistants #PatientExperience #TechInHealthcare #CallCenterSolutions

Erick McKesson

Erick has been in the healthcare technology industry for the past 17 years. He began his career at Epic Systems where he had a knack for pushing the boundaries — leading the new Model System, the first Single Billing Office implementation, and first hospital community connect project. In 2010 he joined McKinnis Consulting Services as a Partner and Consulting Director and had an emphasis on productizing solutions that leverage the EMR to automate routine tasks.

After a successful exit to Navigant Consulting in 2016 he began the early stages of their healthcare intelligent automation team. In 2018 Erick founded and built Venddy on a no-code platform, helping solve healthcare vendor selection and management challenges. Still driven to focus on automation, Erick became VP of Product at a unicorn status healthcare automation company.

Erick’s unique experience with EMRs, consulting, the vendor landscape, and AI products led him to start Rotera to create a platform that allowed healthcare operators to create smart applications using data from hundreds of sources, with minimal to no engineering experience.

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